The Eternity Collections carry a personalized service -picking up the Essence of your beloved pet and delivering your Amity Diamonds personaly in the EU and the USA -Special conditions, additional charges and some exceptions may be applied.

Bespoke Collections are delivered worldwide with few exceptions.

For more information about your region please contact us: info@amitydiamonds.com

HOW CAN I CONTACT CUSTOMER SERVICES?

You can contact us:
By e-mail at info@amitydiamonds.com
By phone and WhatsApp:

USA +1 6823662037

Europe +34 672137139

For the Eternity Collections please send us an email with your contact information and an Amity Ambassador will respond shortly. Please send your inquiries under “Eternity Collections” to: info@amitydiamonds.com

You can contact us:
By e-mail at info@amitydiamonds.com
By phone and WhatsApp:

USA  +1 6823662037

Europe +34 672137139

For the Eternity Collections please send us an email with your contact information and an Amity Ambassador will respond shortly. Please send your inquiries under “Eternity Collections” to: info@amitydiamonds.com

Due to the fact that each Amity Jewel is personalized we do not accept returns: unless the item was damaged or defective, or if you received an item different from your order. Please let us know via email within seven days of receipt of the delivery.

Please double check your order and the elements to be engraved and make sure every request is correct as we will not return items in the following cases:

• Due to errors by the customer.
• Claim over eight days from delivery.
• Box is damaged, lost, stained or discarded.
• The jewel has been processed or repaired by customer.
• Jewels have been used.
• Jewels have been scratch, damaged or stained by customer

We will contact you if we have any questions or need more specifications to fulfill your desires.

Damages due to Delivery:

We take great care to deliver our products. In the event a package is damaged or dirty when you receive it, please open the box and check the condition of the jewel before signing as recipient. If the jewel is damaged, you’ll be able to indicate “Refused by addressee.” Then request to make a “Damage report”, we will request this report when querying the claim after the item has been returned to us within 7 days.

Your Amity Diamonds jewel will be replaced after checking,  accepting and confirming the returned jewel.

Each Amity jewel is handmade and personalized by our artisan jewelers. For the Bespoke Collections consider a 25 to 30 day delivery. Pay special attention to this when purchasing an Amity jewel around a special occasion.

The Eternity Collections require a more extended period of creation and vary case by case. Contact us and we will inform you widely: info@amitydiamonds.com

Your Amity jewels will not be made by machines, therefore expect some unique changes from one piece to another. Each Amity piece is perfect in its own unique personality, just like our dear pets.

You may be required to pay additional charges for customs clearance or import tax depending on the country in which you’re receiving your jewel. Customs policies vary from country to country, so please contact the customs office for further information.